Last updated: 31 December 2018
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, email address, telephone number, credit card details, billing address, geographic location, IP address, identifiable survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Specifically, we do not require you to provide identifiable Personal Data to use the comparator tool on our website. We will only require relevant Personal Data when you request for us to submit an enquiry to your choice Service Provider on your behalf. In such instance, we will forward the Personal Data directly to your choice Service Provider within 24 hours for them to be in touch with you.
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by contacting us directly.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: You are not required to provide personally identifiable information to use the comparator tool on our website. We will only require your personally identifiable information when you request for us to submit an enquiry to your choice Service Provider on your behalf. By completing and submitting the enquiry form, you are deemed to have requested us to submit your Personal Data to the Service Provider of your choice. We will not provide your Personal Data to any other non-authorised third parties.
We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally. We may provide de-identified analytics to industry stakeholders for the purposes of research and/or improvements.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
Our website uses analytics tools to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website user experience.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any identifiable customer information.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of CompareIVFforme.com.au, Fortisian Pty Ltd, any associated entities, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
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